The questions we get asked most often.
Managed IT means your technology is looked after proactively, not just when something breaks. We monitor your systems 24/7, handle software updates and patching, manage your cybersecurity, and provide a helpdesk your team can call whenever they need support — for a fixed monthly fee.
Break-fix IT is reactive — you pay when you call, and often the damage is already done. Managed IT is proactive — we're monitoring constantly, catching issues before they become outages, and planning ahead so your technology grows with your business.
Pricing depends on your environment, the services required, and the number of users and devices. We always provide a fixed monthly quote before you sign anything — no usage surprises. Contact us for a no-obligation quote.
We typically work on 12-month agreements, which allows us to properly plan and invest in your environment. We're happy to discuss what works for your situation.
You call or email us and a real person who knows your business responds. We aim to have critical issues under control within the hour. We track everything and follow up — you won't be left wondering what happened.
Our primary focus is Melbourne and Victoria, but we support clients remotely across Australia. Get in touch and we'll let you know how we can help.
With BrainTech IT managing the transition, most businesses experience minimal disruption. We handle the handover from your existing provider, deploy our tools and monitoring, and keep you informed throughout. Most transitions complete in 2–4 weeks.
Most IT contracts have more flexibility than your current provider has let on. We'll review your existing agreement at no cost and walk you through your real options. In many cases, we can plan the transition around your renewal date.
Most clients tell us the biggest difference is immediate — a real person who answers, responds, and follows through. Full technical onboarding typically takes 2–4 weeks. We review the first 90 days together.