Privacy Policy

1. About this policy

BrainTech IT Pty Ltd (ABN 47 819 559 019) ("BrainTech IT", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website (braintechit.com.au), our managed IT services, and any other interactions you have with us.

2. What personal information we collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, business name and address
• Account information — usernames, credentials and preferences for services we manage on your behalf
• Technical information — device details, IP addresses, system logs and configuration data collected in the course of providing IT services
• Communication records — emails, support tickets, meeting notes and other correspondence
• Financial information — invoicing and payment details (processed securely via our payment providers)
• Website usage data — pages visited, time on site, referral source (collected via Google Analytics)

We only collect personal information that is reasonably necessary for our business functions. Where possible, we give you the option to interact with us anonymously or using a pseudonym.

3. How we collect personal information

We collect personal information:

• Directly from you when you contact us, submit a form, book a consultation, or engage our services
• From your systems and devices in the course of providing managed IT services
• Automatically via cookies and analytics tools when you visit our website
• From third parties such as referral partners, with your knowledge

4. How we use personal information

We use personal information to:

• Deliver managed IT services, helpdesk support and technology solutions
• Communicate with you about your services, account and enquiries
• Send service updates, security notifications and relevant product information
• Process invoices and manage billing
• Improve our services, website and client experience
• Meet our legal and regulatory obligations
• Respond to enquiries, complaints and feedback

We will not use your personal information for purposes unrelated to the above without your consent.

5. Disclosure of personal information

We may disclose your personal information to:

• Technology partners — Microsoft, software vendors and cloud platform providers, to the extent necessary to deliver your services
• Service providers — accounting, legal and other professional advisors under confidentiality obligations
• Regulators and authorities — where required by law, court order or regulatory requirement

We do not sell, rent or trade your personal information. We do not share it with advertisers or marketing third parties.

6. Overseas disclosure

Some of the third-party platforms we use (including Microsoft 365 and Google Analytics) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those parties comply with privacy standards comparable to the Australian Privacy Principles.

7. Security

BrainTech IT takes reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We use industry-standard security controls including encryption, access controls, multi-factor authentication and regular security reviews. In the event of a notifiable data breach, we will comply with our obligations under the Notifiable Data Breaches scheme.

8. Cookies and website analytics

Our website uses Google Analytics to collect anonymised usage data (pages viewed, time on site, device type). This data does not identify you personally. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. We use session cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect website functionality.

9. Your rights

Under the Australian Privacy Act, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or outdated personal information
• Opt out of direct marketing communications at any time
• Complain about a breach of the Australian Privacy Principles

To exercise any of these rights, contact us at info@braintechit.com.au. We will respond within 30 days.

10. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in writing at info@braintechit.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the date of last update. Continued use of our services after any changes constitutes your acceptance of the updated policy.

12. Contact us