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Practical IT Knowledge Guide for Business Owners

You don't need to be a technologist to make good decisions about your business's technology. But there are five questions every business owner should be able to answer confidently — and most can't. This guide covers all of them in plain English.

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What's covered

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✓
Where is our data actually stored?
On-premise servers, the cloud, or individual laptops? Knowing where your data lives is step one in protecting it.
✓
Are our backups actually working?
Having a backup system and having working backups are two different things. When did you last test a restore?
✓
Who has access to what — and should they?
Former employees, over-privileged staff, shared accounts. Access control is one of the simplest and most overlooked security controls.
✓
Is multi-factor authentication on everywhere?
MFA blocks over 99% of automated credential attacks. If it's not enforced on all systems, this is your highest priority fix today.
✓
What is our plan if we have a cyber incident?
Who do you call? What do you do in the first hour? Most businesses don't have an answer. A simple plan costs nothing and could save everything.

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Q1: Where is our data stored? Cloud · on-prem · endpoint? Q2: Do backups actually work? Last restore test: never? Q3: Who has access to what? Former staff · over-privileged? Q4: Is MFA on everywhere? Blocks 99%+ of attacks 3/5 Questions answered ✓ How does your business score?

Typical SMB starting posture

Data location awareness
45%
Backup testing frequency
30%
Access control hygiene
40%
MFA coverage
35%
Incident response plan
20%
Overall IT confidence
34%

Based on BrainTech IT assessments across Melbourne SMBs. How does your business compare?

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